FAQs

Frequently Asked Questions

Am I able to return or exchange an item?

We want you to love the products you buy from Brushstrokes Studio but if something is not right for any reason or you are not happy please contact us as soon as possible.
We are not obliged to accept any goods for return where you have simply changed your mind, and all goods for return must be authorised by us, whether purchased online, instore or via phone or email.
For a return to be processed, Brushstrokes Studio needs to be notified within 14 days of your order. After this time, we regret we cannot accept the goods for return.
If for any reason you are not satisfied with any product you have purchased online, please return it to us in original, unopened condition with all original tags and packaging, & your receipt, and we will credit it or refund the purchase price using the method you used for the initial purchase. A refund or credit note will be at our discretion. Freight and delivery charges will not be refunded or credited.

For goods purchased instore, please choose carefully, as we are not obliged to accept any goods for return when you have simply changed your mind. However, we are happy to exchange or credit the items, providing they are returned within 14 days of purchase in original, unopened condition with the original packaging and tags attached, and your original receipt is presented. We regret that without a receipt, we cannot exchange or credit. We will not offer a refund. When purchasing a gift, please ask for an exchange card.

We cannot offer refunds, credits or returns on fabric, indented items, sale items, lay-bys or gift vouchers. We cannot give change on gift vouchers or credit notes.

We cannot accept unused goods in damaged packaging unless they are faulty.
If your item is faulty, the fault will be assessed by the Brushstrokes Studio team and either repaired, replaced or refunded. Should the replacement item be out of stock we will either offer a store credit, an exchange for another item, or a refund.

We cannot be held responsible for delays in delivery time that are beyond our control, and will always do our best to keep you informed should we experience a delay beyond that of our usual expected delivery timeframe.

We're sorry, but due to the nature, size & scheduling of our workshops, we are unable to offer a refund, but you can date transfer if you are unable to attend due to extenuating circumstances.
Your statutory rights are not affected.

Privacy Policy
Brushstrokes Studio values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Bruwill never distribute any personal information to third parties under any circumstance, including those who subscribe to our mailing list. The information we collect is used solely to process your order and stay in touch with you. We do not store your credit card details.