Shipping is charged as follows:
Customer Pick up
North island (max 3kg) $8.00
South Island (max 3kg) $10.00
North Island + rural $11.00
South island + rural $13.00
Other = overseas or larger items. We will get in touch re the cost of the shipping
International Orders & Delivery Costs
Willa Designs is based in New Zealand, however, we happily ship our beautiful products around the world.
All orders will be charged in New Zealand dollars (NZD) and include 15% GST (Goods and Services Tax).
We use NZ Post International Post Service which allows us to give you the best shipping price. This post service does not include tracking on international orders.
For international orders, please allow up to 3 weeks for delivery. This does not include the time that may be required for customs clearance. Willa Designs has no control over any customs or import duties that could be levied when the package reaches your destination country. You are solely liable for these charges.
If you would like your purchase to be gift wrapped please select on the cart page free of charge. We can even add a personal message – just let us know what you’d like it to say.
New Zealand Orders
When we receive notification of your order we generally pick and pack that order as quickly as possible within standard business hours. Processing may take 2 working days at the most. Please do get in touch with us if you need your order processed urgently. Once your order is carefully packed then we call the courier and wait eagerly for them to come and collect your goodies. You will receive an email from us when your order is on the way so that you know when to expect it.
We offer a next working day courier service between major cities and towns.
North Island orders should be delivered by Courier Post the day after they are collected from Willa Designs. South Island and Rural Areas can expect orders to be delivered 2-3 working days after the order is collected from Willa Designs. This is a guide only and both rural and South Island addresses may take an extra working day. At most, your parcel should arrive within 5 working days of receipt of order. We cannot be held responsible for delays in delivery time that are beyond our control, and will always do our best to keep you informed should we experience a delay beyond that of our usual expected delivery timeframe.
Deliveries take place Monday to Friday. Please note, for items that need to be ordered in from overseas, the usual delivery time is 2 to 3 weeks. Orders for these items are neither returnable or cancellable.